Refund policy

Returns & Refunds

We want you to be happy with your purchase from Stateside Steels. We accept return requests within 30 days of delivery.

To be eligible for a return, merchandise must be in its original condition, unused, and returned with the original packaging and accessories. Darts that have been thrown or otherwise used may not be eligible for return unless the product is defective.

To request a return, contact us at bruceasmith444@gmail.com with your order number and the reason for the return. Please do not send merchandise back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can make it right.

Return Shipping

Customers are responsible for return shipping costs for standard returns. If Stateside Steels sent the wrong item or the product arrived damaged or defective, we will work with you on the return or replacement at no additional shipping cost.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

Original shipping charges are not refundable unless the return is due to an error by Stateside Steels or a damaged or defective product.

Exchanges

If you would like a different product, contact us first. In most cases, the fastest option will be to return the eligible item and place a new order.

Final Sale Items

Items clearly marked as final sale cannot be returned unless they arrive damaged or defective.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will do our best to cancel it before shipment, but orders that have already shipped will need to follow the standard return process.

Questions about returns or refunds can be sent to bruceasmith444@gmail.com