Shipping policy
Shipping Policy
Stateside Steels ships orders as quickly and carefully as possible.
Order Processing
We aim to process and prepare orders within 1–3 business days. Processing times may be longer during product launches, holidays, tournaments, high-volume periods, or other unusual circumstances.
Orders are processed on business days. Weekends and holidays are not considered business days.
Shipping Rates
Available shipping methods and charges are calculated and displayed at checkout based on the destination, package, and available carrier services.
Delivery Times
Estimated delivery times shown at checkout begin after an order has been processed and transferred to the carrier.
Carrier delivery estimates are not guaranteed by Stateside Steels. Weather, carrier delays, holidays, regional disruptions, and other circumstances outside our control may affect delivery times.
Tracking
When tracking is available, customers will receive tracking information after the order ships.
Please allow time for the carrier to activate or update tracking information after a shipping label is created.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us at bruceasmith444@gmail.com as soon as possible. We will do our best to make changes before shipment, but we cannot guarantee an address can be changed once an order has entered the shipping process.
Stateside Steels is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
Lost, Delayed, or Missing Packages
If tracking has not updated for an extended period or you believe your package has been lost in transit, contact us and we will help review the shipment and work with the carrier when appropriate.
If a carrier marks a package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, or your local carrier before contacting us.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible with your order number and photos of the item and packaging so we can help resolve the issue.
Preorders and Backordered Items
Products identified as preorder or backorder items may have longer processing and shipping timelines. Any available estimated timing will be provided on the product page or communicated to the customer.
Multiple Shipments
In some cases, an order may arrive in more than one shipment. If this occurs, tracking information may be provided separately for each package.
Questions about shipping can be sent to bruceasmith444@gmail.com